ABOUT

Mindy Spigel

Bestselling Author, Speaker, Facilitator

Mindy Spigel’s passion is helping people create meaningful connections as a leader, a team member, while caring for customers. She enjoys helping leaders build strong teams and exceptional work environments.

She is committed to helping teams communicate, respect each other, and work together effectively. It is her desire to alleviate fears, build trust, and create an extraordinary experience for all.

Mindy Spigel is proud to be a nurse with experience working in both inpatient and outpatient settings. As an educator, Mindy has taught in both academic and clinical settings. Mindy has served on the faculty of two Universities: University of Alabama in Birmingham with a joint appointment to the School of Nursing and the School of Medicine and at Christopher Newport College where she served as the pediatric faculty member at the College of Nursing. Mindy was also the Director of Education for a hospital where she was responsible for staff, patient and communication education.

Mindy has been honored to have presented at numerous national, state and local conferences and provided consultation and coaching to various organizations.

Mindy worked at CHRISTUS Santa Rosa and The Children’s Hospital of San Antonio for almost 29 years as the Director of Organizational Effectiveness and the Director of Patient Experience. In these roles Mindy facilitated leadership development workshops and provided individual coaching to the leadership team. She loves facilitating transition workshops as leaders onboard, as well as facilitating team building and team interventions to create an exceptional work environment. She loves coaching physicians, leaders and other clinicians in creating an exceptional patient and family experience. Mindy has been recognized as a Certified Patient Experienced Professional (CPXP).

Mindy has recently completed and published a research study on the “Fears of Parents When Their Child is a Patient” with support from the Beryl Institute. There’s a Snake on My Head! is her first book.

Mindy is active in the patient experience community. Currently, she is serving on the Beryl Institute Patient Experience Policy Forum for Patient and Family Centered Care, Academy for Communication in Healthcare Research Committee and University of Houston in San Antonio, C. T. Bauer College of Business Customer Experience Advisory Panel.