Mindy Spigel

Bestselling Author, Speaker, Facilitator

Mindy Spigel’s passion is helping people create meaningful connections as a leader, a team member, while caring for customers. She enjoys helping leaders build strong teams and exceptional work environments.

She is committed to helping teams communicate, respect each other, and work together effectively. It is her desire to alleviate fears, build trust, and create an extraordinary experience for all.

Mindy Spigel is proud to be a nurse with experience working in both inpatient and outpatient settings. As an educator, Mindy has taught in both academic and clinical settings. Mindy has served on the faculty of two Universities: University of Alabama in Birmingham with a joint appointment to the School of Nursing and the School of Medicine and at Christopher Newport College where she served as the pediatric faculty member at the College of Nursing. Mindy was also the Director of Education for a hospital where she was responsible for staff, patient and communication education.

Mindy has been honored to have presented at numerous national, state and local conferences and provided consultation and coaching to various organizations.

Mindy worked at CHRISTUS Santa Rosa and The Children’s Hospital of San Antonio for almost 29 years as the Director of Organizational Effectiveness and the Director of Patient Experience. In these roles Mindy facilitated leadership development workshops and provided individual coaching to the leadership team. She loves facilitating transition workshops as leaders onboard, as well as facilitating team building and team interventions to create an exceptional work environment. She loves coaching physicians, leaders and other clinicians in creating an exceptional patient and family experience. Mindy has been recognized as a Certified Patient Experienced Professional (CPXP).

Mindy has recently completed and published a research study on the “Fears of Parents When Their Child is a Patient” with support from the Beryl Institute. There’s a Snake on My Head! is her first book.

Mindy is active in the patient experience community. Currently, she is serving on the Beryl Institute Patient Experience Policy Forum for Patient and Family Centered Care, Academy for Communication in Healthcare Research Committee and University of Houston in San Antonio, C. T. Bauer College of Business Customer Experience Advisory Panel.


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  • Mandy Tyler, M.Ed., RD, CSSD, LD
    "Mindy Spigel is a talented speaker with exceptional knowledge on patient care. Mindy has the ability to convey complicated information in an easy-to-understand manner. Her teambuilding sessions and workshops on enhancing communication skills have been of great value to school nurses across the San Antonio area. I am excited Mindy will continue to share her knowledge through the release of her new book."
    Mandy Tyler, M.Ed., RD, CSSD, LD
  • Chris Karam, FACHE
    "Brief and brilliant, this work provides so many “gold nuggets” on how to make the patient experience special.
    The practical advice and real-life stories will help the reader easily translate these pearls of wisdom to executable actions. The winners…your patients, their families, associates, physicians, and the honorable tradition of compassionate healthcare."
    Chris Karam, FACHE
    SVP, CHRISTUS Health Louisiana - Southeast Texas
  • Colleen Sweeney, RN, BS, CSP
    "Mindy Spigel’s work is a brilliant reminder to all healthcare providers that the work we do on a daily basis can possibly be the day that forever marks the life of the patient in our care. Our routine procedures, IV starts, delivery of a diagnosis, surgery performed, or even admitting process can be traumatizing and life changing for some patients. Patients enter into a world so unfamiliar to them, yet so comfortable for us – yet we have a tendency to lose sight of that. Mindy’s empathetic view of the patient experience through the eyes of both patient and family is a must-read for all who are privileged enough to deliver care. It is with great hope that those who read There’s a Snake on My Head! will never see a patient the same way. Bravo, Mindy Spigel!"
    Colleen Sweeney, RN, BS, CSP
    Founder/Owner of Sweeney Healthcare Enterprises
  • Annamari Dietrichson, MHA
    "It’s refreshing to read a book that not only inspires the care team to identify and address patient fears, but also helps caregivers acknowledge their own fears and understand how this impacts the patients, with actionable takeaways on how to address it.
    This book is an inspiring read, filled with stories and real-life examples. It is as authentic as Mindy Spigel herself. It’s a must-read!"
    Annamari Dietrichson, MHA
    Division Vice President - HCA Healthcare Continental Division

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Get Mindy’s bestselling book, There's a Snake on My Head!

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